Support

We’re a small team and we read everything. The fastest route for any question, bug report, or billing issue is email:

info@hekkos.com

You can expect a reply within one business day.

Before you write — quick answers

• Getting started / install issues — see Getting started. The most common connect issue is covered there (the source not appearing after installing the GitHub App).
• Doc standards, suggestion PRs, drift — see Standards & suggestions.
• Chat, MCP setup, retrieval tiers — see Ask Hekkos & MCP.
• Plans, usage numbers, billing — see Plans, usage & account and your dashboard’s Usage & Billing page, which always shows the effective numbers for your org.
• Self-hosting — see the self-hosted install guide.

Reporting a bug

Include the org name, the repo (if repo-specific), what you expected, what happened instead, and a timestamp — the Activity page in your dashboard often shows the failing job and its reason, which helps a lot.

Security issues

Report vulnerabilities privately to the same address with SECURITY in the subject line. Please don’t open public issues for security reports. We’ll acknowledge within one business day.

Enterprise & self-hosted licensing

Email info@hekkos.com with a note about your setup — see Pricing for what Enterprise includes.